Shipping Policy

Effective Date: 28-07-2025

At MSCreation (owned by ISHRATH UNNISA.), we are committed to ensuring your jewellery reaches you safely, securely, and on time. Please read our shipping policy carefully to understand how we process and deliver your orders.

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1. Shipping Coverage

We currently ship across India through trusted courier and logistics partners. International shipping is not available at this time.

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2. Order Processing Time

• Orders are processed within 1–3 business days after payment confirmation.

• Custom or made-to-order jewellery items may take 5–10 business days or more to process.

• Orders placed on weekends or holidays will be processed on the next business day.

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3. Delivery Timeline

Estimated delivery time after dispatch:

• Metro Cities: 2–5 business days

• Other Cities/Towns: 4–7 business days

• Remote or Rural Areas: 5–10 business days

Note: Delivery timelines may vary due to factors beyond our control such as weather, strikes, or courier delays.

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4. Shipping Charges

• Free shipping is available on all prepaid orders above ₹999.

• For orders below the minimum amount or on Cash on Delivery (COD), a nominal shipping or COD charge may apply. This will be visible at checkout.

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5. Tracking Your Order

Once your order is shipped, you will receive a shipping confirmation email and/or SMS with a tracking number and link. You can track your order status anytime using the provided tracking details.

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6. Packaging

All items are carefully packed in tamper-proof, elegant packaging to ensure they reach you in perfect condition. For high-value jewellery, additional protective layers and insurance may be applied.

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7. Delivery Issues

Please ensure someone is available at the delivery address to receive the package.

If delivery fails due to:

• Incorrect address provided

• Recipient unavailable

• Refusal to accept

The product may be returned to us. Re-shipping can be arranged at an additional cost.

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8. Damaged or Lost Packages

In the rare event your package arrives damaged or appears tampered with:

• Do not accept the delivery.

• Take clear photos and contact us within 24 hours at support@mscreation.co.in or +91-7330638744.

We will investigate and take appropriate steps, including replacements or claims with the courier partner.

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9. Change of Shipping Address

You may request a change in shipping address within 12 hours of placing the order, provided it hasn’t been shipped yet. Contact us at support@mscreation.co.in with your order ID.

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10. Contact Us

For any shipping-related questions, contact:

MSCreation Customer Support
📧 Email: support@mscreation.co.in
📞 Phone: +91-7330638744
🌐 Website: https://www.mscreation.co.in